Every transfer is printed to order just for you, so we can't accept returns or exchanges for a change of mind. If anything is wrong with your order, we fix it.
If your order arrives damaged, misprinted, isn't what you ordered, or doesn't apply the way it should, email [email protected] within 7 days of delivery. We'll reprint it for free or refund it in full, your choice.
1. Email [email protected] within 7 days of delivery.
2. Include your order number and a photo of the problem.
3. We reply the same business day with your reprint or refund.
You don't need to mail anything back.
Refunds go back to the payment method you used at checkout. Once we send a refund, your bank usually shows it within 5–10 business days.
You can cancel for a full refund until printing has started. Email [email protected] as soon as you can. Once an order is printed, it can't be cancelled.
A transfer pressed at the wrong temperature or put on a dirty or wet surface isn't a misprint. Please follow the pressing instructions before you apply it. Colors on a screen can differ slightly from the print.